Processing of Your Personal Data

At Ipontennis, we are committed to protecting your privacy and any personal data you may provide to us. Below, we inform you about our privacy policy regarding the processing of personal data in the course of our business, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD), regarding the protection of individuals with respect to the processing of personal data and the free movement of such data.

Data Controller

• Ipontennis, S.L.
• Address: C/Actor Arturo Lledó, 38 bl1 4A, 03008 Alicante, Spain
• Email: info@ipontennis.com

Purpose of Data Processing

We process your personal data to establish and manage a commercial relationship with you concerning the products and services offered on our website. Data may be used to:

• Process purchases and orders made on the website.
• Handle requests, inquiries, or any type of petition made by the user through the contact methods available on our website.
• Send newsletters about new products, promotions, and special discounts, if you have given your express consent by subscribing to our newsletter.
• You may unsubscribe from the newsletter at any time by clicking the unsubscribe link in promotional emails or by sending a request to our contact.
• After unsubscribing, we will block your email address for marketing purposes, unless you have provided explicit consent or as otherwise permitted by law, as detailed in this document.
• Perform analysis and statistics regarding purchases and user behavior on our website.
• Send promotional communications via email, mobile apps, social networks, or any other medium, with your consent, which you can withdraw at any time.

Legal Basis for Processing

We process your data with your prior and express consent, which you may provide through the corresponding checkbox when registering or subscribing to our newsletter.

Data Recipients

In general, only authorized personnel of Ipontennis and our trusted external service providers will have access to your information, provided it is necessary to fulfill the purposes described above. We do not share your personal data with third parties without your consent, except as required by law.

User Rights

You have the right to:

• Access: Know what information we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Deletion (Right to be forgotten): Request the deletion of your data when they are no longer needed for the purposes they were collected for.
• Restriction of processing: Limit the processing of your data in certain circumstances.
• Data portability: Request that your data be transferred to another provider, where applicable.
• Objection: Oppose the processing of your data, especially when based on legitimate interests or for marketing purposes.
• Withdraw consent: Withdraw your consent at any time.

To exercise these rights, please send a signed written request to our address (Ipontennis, S.L., C/Actor Arturo Lledó, 38 bl1 4A, 03008 Alicante, Spain) or email us at info@ipontennis.com, attaching a valid ID (DNI/NIE or equivalent) in both cases.

Data Retention Period

Data will be retained while the contractual relationship remains in effect and, afterward, for the period required by applicable law and until any potential legal responsibilities deriving from the contract expire, for purposes of formulating, exercising, or defending possible claims. After these periods, we will securely delete your data in compliance with applicable regulations.

Complaints to the Supervisory Authority

If you believe that the processing of your personal data does not comply with applicable regulations or that your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD) through its website: https://www.aepd.es.